Privacy Policy

1. Introduction and Overview

Welcome to NL Tailor ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nltailor.com or use our services.

NL Tailor operates as a tailoring business based in Cyprus, offering bespoke tailoring services inspired by Amsterdam craftsmanship. This policy applies to information we collect through our website, in-person consultations, measurements, fittings, and other interactions with our customers.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information Collection

We collect several types of information from and about our customers:

2.1 Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Measurement data (body measurements for tailoring purposes)
• Style preferences and fabric selections
• Payment information (processed through secure payment processors)
• Order history and appointment details
• Communication records (emails, inquiries, feedback)
• Photos (if provided for custom fitting purposes)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referral sources
• Operating system
• Date and time of visits

3. Use of Information

We use the information we collect for various purposes, including:

• Providing tailoring services and fulfilling orders
• Creating and maintaining your customer profile
• Processing payments and maintaining records
• Communicating with you about appointments, fittings, and orders
• Sending notifications about promotions, new services, or events (with your consent)
• Improving our website and services
• Analyzing customer preferences and trends
• Protecting against fraudulent transactions
• Complying with legal obligations

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract with you
• Your consent
• Our legitimate business interests
• Compliance with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information.

Cookies are small data files placed on your device. They help us improve our website and deliver a better, more personalized service.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website usage
• Functionality Cookies: Enable the website to remember your preferences
• Targeting Cookies: Record your visit to our website, pages visited, and links followed

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. Third-party Sharing

We may share your personal information with the following categories of third parties:

• Service Providers: Payment processors, website hosting services, email service providers, and analytics providers who help us operate our business
• Professional Advisers: Lawyers, auditors, and insurers who provide legal, accounting, and insurance services
• Tax and Regulatory Authorities: Government bodies that require reporting of processing activities in certain circumstances
• Business Partners: Fabric suppliers or other tailoring specialists when necessary to fulfill your orders

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, alteration, disclosure, or destruction.

Your personal data is stored on secure servers and within our secure physical premises. Payment information is processed through certified payment processors that comply with industry security standards.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For customer measurements and style preferences, we may retain this information indefinitely to provide you with better service for future orders, unless you request deletion.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

7. User Rights

Under applicable data protection laws, particularly the General Data Protection Regulation (GDPR) as implemented in Cyprus, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can ask us to delete your personal information.
• Right to Restrict Processing: You can ask us to temporarily or permanently stop processing your personal information.
• Right to Data Portability: You can request the transfer of your personal information to you or a third party.
• Right to Object: You can object to our processing of your personal information based on our legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection or any other relevant supervisory authority.

8. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.

9. International Data Transfers

We are based in Cyprus, but we may process, store, and transfer your personal information in countries outside the European Economic Area (EEA) where our service providers are located. Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transferring data to countries that have been deemed to provide an adequate level of protection by the European Commission
• Using specific contracts approved by the European Commission (Standard Contractual Clauses)
• Transferring data to US-based providers that participate in approved data protection frameworks

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material Privacy Policy changes if and where required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to all inquiries within 30 days.